Tourism in Utah is booming. According to the Utah business website, travelers spent $8.17 billion in 2016 with $1.15 billion translating into state and local tax revenues. And with more improvements taking place, the future seems even brighter for the state’s tourism industry.
If you are planning to open an accommodation business such as a hotel, an inn or bed and breakfast in Utah to cater to incoming tourists, you are right on time. Tourists need a good place to stay as they explore the different cities and towns.
Needless to say, everything has to be in place before the actual opening of your accommodation. Here are a few reminders:
Running accommodation means 24/7 work so having a full staff is a must from the front desk to the maintenance room. The manager also has to be present to make sure that everything is organized and everyone is doing his or her job.
The back office, on the other hand, has to be competent and this means hiring the best accountant here in Utah along with experienced personnel for the financial or payroll departments, as they are accountable for the cash flow. Lastly, security must be tight and available always to ensure the safety of guests.
Adequate customer service training for staff
Aside from covering all departments, all staff members must also be aware of proper customer service etiquette since running accommodation means dealing directly with customers.
Invest in training for your staff before the actual opening and make sure that everyone knows how to handle both local and foreign guests.
Aside from ensuring that Wi-Fi runs in your place of business, make sure that your accommodation website, booking forms and applications must be running online before the actual launch. They also have to be user-friendly and up-to-date with the services you are offering.